Welcome to Divine Sunnix Hair Empire — What You See Is What You Get ✨

Clear Refund Conditions

Refund Policy

Transparency In Every Order

Approved Refunds,
Handled Properly

This refund policy explains when a customer may receive a refund and how the process works after return approval.

When Refunds May Be Approved

  • If the wrong item was delivered
  • If the delivered item is confirmed to be defective
  • If the order qualifies under our Return Policy and passes inspection

Inspection Process

Once a returned item is received, it will be inspected to confirm that it meets the refund conditions. Approval is not automatic until the item has been reviewed.

Refund Timeline

If approved, refunds are typically processed within 3–5 business days.

Refund Method

Refunds will be made through the original payment method used during checkout unless otherwise agreed.

Non-Refundable Situations

  • Items that have been used
  • Requests made after the 48-hour return window
  • Items returned in poor condition or without original packaging where required
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Refunds With Review

We take refund decisions seriously so that every approved case is handled fairly, transparently, and in line with policy.

Approval First

Refunds are only processed after returned items are reviewed and confirmed eligible.

3–5 Business Days

Once approved, the refund is processed back through the original payment route.

Before Requesting A Refund

Please review the Return Policy first, because refund eligibility depends on the same return conditions and time window.